What Rocket Customers Say

How we picked these reviews

Rocket has hundreds of reviews on Google. The ones below are quoted exactly as posted, with only the tags Google adds at the end left off. Where a sentence covered a price or a promise Rocket has not confirmed, it is shortened and marked with an ellipsis.

Dates are approximate because Google shows how long ago a review was posted rather than the exact day.

What customers mention most

• Keeping the appointment that was set.
• Explaining what was wrong in plain language before starting.
• Clear communication from the first call.
• Kyle and Bill by name, as a father and son team.

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If Rocket has worked for you, a Google review is the most useful thing you can do for the next customer. Mention the job, and who came out if you remember.

Reviews by job

The sections below group the reviews by the kind of work: plumbing, water heaters, water treatment, heating and air conditioning, and customers who keep calling back.

Plumbing service experiences

• ★★★★★

  We just used Rocket Plumbing at our house. We’ve used them before on other properties, and again they did a fantastic job. They are always on time. They don’t make a mess and they get the job done correctly. They are friendly and they know what they’re doing. I highly recommend them and will always use them in the future. They were able to dig some old galvanized supply lines out of the wall and replace them With PEX. They also added an internal vent so that the sink will drain properly and quickly, and they hooked up the new faucet and drain and corrected something that another Plumber had done wrong in the bathtub

• ★★★★★

  Rocket Plumbing is a triple winner! They were on time, they had skills, and their price was very reasonable. I originally asked them to fix only one toilet, because I didn’t know how much it was going to cost. They fixed all three of my toilets in less than an hour. I put their phone number on my phone for future plumbing problems.

• ★★★★★

  Quick turn-around, reasonably priced, quality repair job and explained the details of the work including pictures.

• ★★★★★

  I called Rocket Plumbing and heating for a water pressure issue, they were able to come the next day and solved our problem in the same visit. Bill was friendly, professional and explained what he was doing.

• ★★★★★

  Rocket Plumbing is just fantastic! One of the best things is they come right on time and you get texts ahead of time confirming your appointment. Their level of professionalism is higher than any Plumber I’ve ever worked with. Plus they actually fix the problem in charge of fair price.

• ★★★★★

  I had a great experience with Rocket Plumbing for plumbing and duct repair work. They were prompt and professional and did a good job. They only billed what was bid even though the job took a little longer than expected. I would gladly recommend them!

Water heater customers

• ★★★★★

  ‘Tis the season for unexpected repairs. Our hot water heater started leaking and had to be replaced just in time for Christmas. We called Rocket. Bill and Kyle came out and answered all of our questions. They were knowledgeable, friendly, and competitively priced which was a plus this time of year. They did a great job! I would recommend them and I’ll be hanging on to their info for future plumbing needs. Thanks Bill and Kyle!

• ★★★★★

  Rocket Plumbing replaced my water heater last week. They told me the price was inclusive of flues, water lines, earthquake strapping, etc. …I was pleased with the installation and attention to detail.

• ★★★★★

  Rocket Plumbing was great. Came out on a call same day and got our water heater replaced. Fast and friendly and did a great job. Will definitely use them again.

• ★★★★★

  Kyle & Rj came to repair my water heater- they managed to fit me in same day- made the repairs quickly and were on their way! Very much appreciated! Great job!

• ★★★★★

  Kyle and his brothers are professional, good-natured and experienced; they skillfully removed an old water heater and replaced it with a tankless model.

• ★★★★★

  Rocket Plumbing was awesome. They upgraded out traditional water heater after failing to a tankless. We love it the consistent heat and it even seems to provide a softer stream of soft water from out softener. It's better in every way!

• ★★★★★

  Kyle returned my after hours call and stopped by my rental. He explained the problem with the hot water tank, gave me an estimate and set a time for the following day. He was quick, friendly and easy to talk to. He explained everything and sent photos, since I am out of town. Rocket was fast, reasonable and dependable. They gave me a much needed referral for other work I need done. They will be my go to plumber for any future needs.

• ★★★★★

  Kyle was great and replaced a hot water heater's leaking ball valve. He found out that the expansion tank had also failed and was full of water (replaced that too). He was also willing to look at a furnace issue and leaking outdoor water faucets. He set an appointment time with no four hour window! Yea! Fast, efficient, best prices in town. Call Rocket Plumbing, Heating, and Air and ask for Kyle!

• ★★★★★

  They replaced my old worn out water heater, and during the replacement found my PRV valve was malfunctioning and replaced it. All in a timely manner for a reasonable cost. My house now has excellent water pressure on both the hot and cold side!

Water softener and treatment customers

• ★★★★★

  Kyle and Bill treated me great. On time and very knowledgeable about my water softener problems. I will definitely be using Rocket plumbing in the future! Thanks

• ★★★★★

  Kyle and Eric were fantastic to work with. We had a water softener installed in our newly build home and they went above and beyond for us. I would definitely recommend them to my family and friends. Thank you Kyle and Eric

• ★★★★★

  Our water softener wasn’t working properly and they came out to adjust the settings. They arrived at the scheduled time. They fixed our problem and explained what they did.

• ★★★★★

  The guys at Rocket came over and looked at my parents old softener, it wasn't working, they put in this water softener and it feels like its working really well. I'm very happy ☺️ with my purchase!

• ★★★★★

  Kyle was great! I called on Friday. He came at his scheduled time on Monday. Found the problem and cleared my drain! He also did extras with my water softener. Great job! I give him a very high recommendation!

• ★★★★★

  Rocket Plumbing installed a new tankless water heater and a soft water system in our house. We replaced 2 old water heaters and a water treatment system. Bill and Kyle were very prompt, professional and went above and beyond to get us what we wanted. I would use Rocket Plumbing without hesitation and plan to use them for all plumbing needs going forward. Thank you Rocket Plumbing!

Heating and AC customers

• ★★★★★

  Bill and Kyle were a life safer. Not even 12 hours from calling them they had my A/C fixed and my house cooling. All the other bigger air repairs shops could not get to me till 4+ days out.

• ★★★★★

  I am so happy with Rocket's service! I was having the worst experience with another company and right away I had a great feeling after speaking to Rocket Plumbing. They came out and were extremely professional, courteous and timely. Their quote was extremely reasonable and they expedited our order which brought hope to our home to have our ac unit working again. Kyle has been fantastic and I'm so grateful for their service!

• ★★★★★

  …Rocket Plumbing and Heating were incredibly kind and quick to respond. To our relief, they fixed the problem without replacing the entire unit, saving us a significant amount of money. Their professionalism, honesty, and the fact that they are a family-owned business really stood out to us.

• ★★★★★

  These guys were great. Diagnosed the issue we had with our AC unit and did a thorough job checking the rest of the unit after finding the root cause of our issue. Very knowledgeable, 10/10 will use again.

• ★★★★★

  These guys were amazing. Came out right on time, did everything they said they were going to do to service my air conditioner, found the problem and fixed it, and we’re done within an hour. they were very professional and a fantastic job. I would highly recommend them.

• ★★★★★

  My ac unit stopped working. Kyle came right away. He found and fixed the problem. He also tested the ac unit for proper operation, and recommended some maintenance.

• ★★★★★

  They were the best! So fast, friendly and informative. They explained everything clearly and even supplied me with an end of visit report on everything they had done. They even took the time to optimize my system so now it works even better than before. Amazing work I highly recommend!

• ★★★★★

  They helped my sister the previous day and I was able to schedule them for a next day appointment to fix my AC. They were on time, professional and efficient. I will be using them again.

• ★★★★★

  Enjoyed working with these two gentlemen. They're very knowledgeable. They came out The same day. They quickly solved the problem with my Air conditioner. They were recommended to me. I'm recommending them to other people with this review. Carl McGavin.

Repeat customers

• ★★★★★

  This is the second time we have used Rocket Plumbing in the last few months and on both occasions they have arrived promptly at the appointment time. Today, within 45 minutes, they had resolved our plumbing issues and answered/addressed all questions. We have been with another company for 20+ years but are now making Rocket our “go to” company for all plumbing, heating, and cooling needs. Their professional approach and honest work have made me a fan.

• ★★★★★

  did an outstanding job. very pleased with the work they did. would use their services again. reasonably priced.

• ★★★★★

  Rocket Plumbing is the best. Excellent service, great value! I use them for both my properties.

• ★★★★★

  Bill and Kyle are reliable and professional businessmen. Just one call and they’ll come asap!

• ★★★★★

  Great service

• ★★★★★

  Kyle and his team are phenomenal, troubleshooters , knowledgeable, affordable and responsive. Rocket Plumbing is an official part of my team from here on out!

• ★★★★★

  Rocket was amazing! They found all the problems our old service company messed up on, and they recommended a system that would actually work for our home. Their service was commendable, and very thorough. I would recommend them!

• ★★★★★

  All the folks at Rocket Plumbing are very nice to work with. They know my business and quickly find and fix the issue in a prompt and professional manner. There is no haggling or complaining about things not working right. They just get to work, provide an honest answer, and get my systems up and running again.

• ★★★★★

  Kyle came and thoroughly checked out my furnace problems and gave me several options to fix them. He made an appointment the next day to replace my furnace and left space heaters to keep my house warm. They took care of details I wouldn’t have thought about. By the time they left I had heat and hot water. Yea! They left the area neat and clean as well.

• ★★★★★

  Kyle and company run a very professional show. They did a full workup on our house (furnace, instant water heater, water softener, whole-house filter, air purifier) and did it quickly and smoothly. They're willing to work with you and give you options for your budget and how they'll do the work. The final job looks great and works well. I would definitely use Rocket again!

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